Alert Call Tree

How it works

• An alert type can be in only one tree per barn.
• Tier 1 is notified when the alert fires. If the alarm remains active with no response for the defined time period, the next tier is told.
• Service Managers set up the tree and define wait times between call tiers.
• A response to an alarm stops escalation. Going to site or Handled remotely pauses the tree for 15 hours. Investigate at next barn visit or Known, no action needed stops it.
• An alert type not assigned to a call tree is emailed to everyone assigned to the barn.
• A call tree applies to every group in the barn.

Open the call tree

Service Manager

1. 1Alert types not assigned to a call tree.
2. 2+ New call tree.
3. 3Copy a tree from another barn.

Set up a call tree

Service Manager

1. 1Name the tree.
2. 2Tick the alert types you want to include.
3. 3Tier 1: tap + Add person and pick who get notified when the alert fires. Tier 1 can't be empty.
4. 4Tier 2: set the wait, then add people.
5. 5+ Add tier for more.
6. 6Tap Save.

Copy a tree from another barn

Service Manager

1. Tap Copy a tree from another barn.
2. Pick the tree.
3. Change anything you need, then tap Save.